For all questions choose the answer you think is correct and select accordingly.

1. The driver of your delivery has missed his time slot. What do you now do to ensure the delivery is made on time?

  1. a. Advise your customer what has happened and re-schedule the delivery for the next available time slot
  2. b. Do nothing and let the distribution team re-book it
  3. c. Tell your supervisor and seek advice

2. You’re taking an order from one customer but your colleague is holding a call from another angry customer who wants to speak to you. What do you do?

  1. a. Tell the angry customer you will call them back immediately once you have finished this call
  2. b. Ask your colleague to put them through to your supervisor
  3. c. Tell the current customer you have to go but you will call them right back

3. Online ordering is becoming more common. Give three examples of how you keep up your personal relationships with your customers

4. Which Pritchitts product complies with the national school guidelines and is available in three delicious flavours?

  1. a. Millac Maid Mini Pots
  2. b. Viva Flavoured Milks
  3. c. Cappuccino Milk

Tie breaker: Teamwork is vital to achieve success in selling. What evidence can you give that you are a team player?

Round 2

At round two, you will receive a further questionnaire with another chance to win one of the top prizes
Only five entrants will go through to the semi-final stage so give it your best shot!

Semi Final

The semi-final stage will consist of a telephone interview to test you on your telesales skills, remember your training as only three will go through to the finals. The two runners up will each receive £100

Final

The three finalists will be invited to the Catersummit dinner in October where the winner will be announced, presented with the title and rewarded with £1,000. Each runner up will receive recognition for their hard work and £250

Open to all UK Foodservice Telesales Operatives only.